De-risk your SAP transformation
by listening to every user.

Build SAP on how the business actually works. Then prove it landed.

Illustrative. Every point traces back to a conversation.

What consultancies say about Cartorga.

In a project with Cartorga we gathered qualitative insights from over a hundred people, without any of the logistical or time bottlenecks that normally hold discovery back.

Xavier BekaertManaging Partner

Interviewing a client's whole organisation instead of just a handful of people is a real game changer for us: more robust findings, broader buy-in, and a clear edge over our competitors.

Beat WaltherPartner

Cartorga's interviews reached our entire operations team. People opened up with honest thoughts we could not have gathered ourselves, reliable enough to base real decisions on.

Markus RuppGeneral Manager

Being able to do qualitative discovery at scale with Cartorga is a huge step forward, letting leaders hear a whole organisation and meaningfully improve their decisions.

Cris BeswickStrategic Advisor & Keynote Speaker
Trusted by
Benthurst HPO SchwarmTec Vendbridge Wolman
The arc

Two moments decide whether a transformation lands.

The build is shaped in Explore, on what the business says it does. Whether it landed is decided around go-live, on what people actually do. Cartorga interviews the people who do the work at both moments, inside your delivery.

  1. Discover · Prepare
  2. Explore Requirements capture Before the first fit-to-standard workshop
  3. RealizeThe build
  4. Deploy Readiness check A few weeks before go-live
  5. Go-live
  6. Hypercare Adoption check A few weeks after go-live
  7. Roll-off
  8. Optional Quarterly pulse For the client, after hand-over

Workshops hear a few senior people on how the process is supposed to work.

Process mining reads the logs. It never sees the spreadsheet or the email approval, and never hears why.

WalkMe and Enable Now show what people click and where they stop.

They show what. Cartorga asks the people why. Nothing to install, and the Process Map arrives in BPMN for Signavio.

Before the build · Explore

Walk into fit-to-standard knowing how the business actually runs.

Today the build rests on a few workshops with a few senior people. Cartorga interviews the people who actually run each process and hands you the as-is, every exception and its reason, before the first workshop.

More projects with the consultants you have.

Interviews run in parallel across every process area, in days. Exploratory workshops become decision meetings, and your functional leads cover more projects.

Every adopt, configure or customize call made on the reason, not a guess.

Each gap between the as-is and the SAP standard comes with its reason, from the people who live it, so keep, consolidate or drop is a defensible call.

No surprise at go-live that Explore should have caught.

Off-system steps, spreadsheets, email approvals, the process that never touched the old system: heard in Explore, while the design can still absorb them.

Sold as a premium line on the project, not a discount on your days.

The Process Map: the as-is against the SAP standard, every gap with its reason.

  • The as-is per process area, in BPMN so it drops into Signavio.
  • An exception register, ranked by how many people described each one.
  • Pain points and workarounds, tied to the step, ready as delta requirements in Cloud ALM.
  • Contradiction flags, where people described the same process incompatibly.

Captured raw, compared afterwards. The SAP standard never steers the interview.

Process Map · Procure-to-pay Illustrative
Requisition Approval Goods receipt Invoice check Payment
StandardTwo-step release
As-isThird check against a spreadsheet
Why“a duplicate payment, years ago”
Said by6 of 8
DecisionYours
After go-live · Deploy and Run

Built for the integrator, not the post-mortem.

Know whether the go-live actually landed. Two paid waves per rollout, a readiness check before go-live and an adoption check after, inside the change workstream you already staff.

A new billable line on every SAP rollout.

Two paid waves on every rollout — a readiness check before go-live, an adoption check after.

Phase two, scoped and evidenced before you roll off.

Each wave ranks what is breaking, in the client's own words — your remediation scope, pre-sold.

No adoption failure lands on you after go-live.

See what is breaking during hypercare, while it can still be fixed. Hand over with proof it landed.

The Adoption Map: what landed, what is worked around, what quietly reverted.

  • An adoption score, read before and after go-live, by department, site and role.
  • Adopted, on paper or reverted: which teams have genuinely moved across.
  • Where the work stalls and the workarounds forming, each backed by a quote.
  • What is dragging the score, ranked. The how stays with you.

An optional quarterly pulse after roll-off keeps you in the account.

Adoption Map · Hypercare Illustrative
Sales orders
78
Procurement
52
Accounts payable
38
“We post in S/4 and then check it against the old spreadsheet.”Accounts payable · traced to the interview
How it works

You point it. It hears everyone. You get the map.

01

Point it.

Before the build: the project's process owners, and each interview nominates the next expert. Around go-live: a stratified sample from the role list. Your questions and your method, not a generic script.

02

It interviews everyone in parallel.

By voice, in each person's own language, anonymous. A longer conversation per expert in Explore, around twenty minutes per user around go-live. A whole site in days.

03

You get the map.

In Explore, the Process Map: every gap with its reason, in BPMN for Signavio and Cloud ALM. Around go-live, the Adoption Map: what landed, what reverted, what to fix first. Every finding traces to a conversation.

Same engine. Two deliberately different samples.

Before the build

The experts, found by nomination.

The process owner, the frontline people they nominate who know every exception, and the roles where handoffs break.

Around go-live

The whole workforce, stratified.

Every provisioned user, stratified by department, role and site, deliberately including the ones who struggle. No nomination needed.

Same project, same engine. Nobody logs into a tool of ours.

Adoption score and benchmark

Win the pitch and the steerco with a number.

A rollout that “went fine” is an opinion. An adoption score of 61 is a fact. “61 against 52 for comparable rollouts” is an argument you win in the steerco and reuse in the next proposal.

Every wave adds to an anonymised benchmark, so the number gets stronger with each rollout. No integrator ever sees another firm's identifiable results.

Results so far

Across Cartorga engagements so far.

8.2/ 10
Average interview experience rating

People rate the experience of being interviewed 8.2 out of 10 on average. They do not just take part, they find it a good conversation.

75%+
Completion rate under voluntary participation

Even when taking part is fully voluntary, more than 75% finish the whole interview.

100+
Interviews running in parallel

More than 100 voice interviews run across an organisation at the same time, so a whole workforce is heard in days, not months.

FAQ

The questions partners ask first.

Before the build

We already run fit-to-standard workshops.

Keep them. Cartorga runs before them, so you walk in with the as-is, the exceptions and the reasons already on the table. Exploratory sessions become decision meetings, and the workshop gets shorter, not longer.

Doesn't this automate work we bill for?

It is sold as a premium line on the project, not a discount on your days. The client pays for a de-risked, faster build; you keep your rates and take on more projects with the same consultants. Nobody loses billed hours.

We already use process mining.

Good. Celonis and Signavio Process Insights show what ran through the old system. They cannot see the spreadsheet, the email approval or the process that never touched it, and they never hear why. Cartorga adds the reasons, which is what lets you keep, consolidate or drop a variant.

How do you find the right people to interview?

Every project names its process owners at kickoff. Cartorga starts with them and follows their nominations to the people who run each process and know the tricky cases. Someone has to seed the first names, and that list already exists.

Who decides adopt, configure or customize?

You do. Cartorga hands you each gap with its reason. The fit-to-standard call, the delta requirement and the build stay with your functional consultants.

Does it fit Signavio and Cloud ALM?

The Process Map is delivered in BPMN, the format Signavio reads, so the findings sit in the build pipeline rather than in a PDF, and requirements can be logged against each process in Cloud ALM.

Does the SAP standard shape the interview?

No. Anchor people to the ideal process and they describe the ideal. Cartorga captures how the work actually runs first and compares it with the standard afterwards, in the analysis. That is what makes the exceptions surface. It also preserves the reasoning in long-tenured heads as an asset the client keeps.

Around go-live

Isn't this a report card on our own work?

Only if you run it after you have left. Cartorga runs inside your change workstream, before go-live and during hypercare, while problems can still be fixed. It is your evidence the rollout landed, not the client's audit after you left.

Is this just another survey?

No. The AI holds a real spoken conversation with each person and follows the thread. A survey dies at the score. Cartorga gives you the score and the reasons in one pass, including the problem nobody thought to ask about.

We already have WalkMe, Enable Now or Signavio.

They show where users stop. Cartorga asks them why. It sits alongside them and needs no integration.

Do you interview everyone?

Everyone who has to use the system is in scope, but a confident read does not need a census. A stratified sample of a few hundred, across departments, roles and sites, gives a reliable picture of a workforce of thousands.

Will employees really open up to an AI?

Yes, because it is anonymous by design. Nothing can be traced back to a person. More than 75% finish voluntarily and rate the experience 8.2 out of 10.

Do you tell the client what to fix?

Cartorga names what and where: adoption is breaking in accounts payable, on these steps, for these reasons, ranked by how widespread. The how stays with you. The map is your phase-two scope.

Working together

Do we need works council approval?

In some countries, yes. In our experience that conversation goes well: because everything is anonymous, works councils tend to welcome it as a real channel for employees to be heard on a change that affects their daily work.

Which languages does it cover?

Each person is interviewed in their own language and the findings come back in one analysis, so a plant in Poland and a shared service centre in Portugal are read side by side.

Who owns the data, and who sees the benchmark?

The client owns their raw interview data. Cartorga owns the anonymised, aggregated insights that build the benchmark. No integrator ever sees another firm's identifiable results, and no segment is published thin enough to work out who is in it.

Where does the data live?

Everything is hosted in Europe. No sensitive data touches US cloud infrastructure. ISO-certified providers throughout.

Does it work outside SAP?

Yes. The ECC to S/4HANA wave is where we start because thousands of projects run against the same deadline. It works for any large rollout where adoption is at risk, including Oracle and Microsoft ERP projects.

What does it cost, and how do we work together?

For requirements capture, per project by its complexity. For the adoption check, per wave by the size of the client's workforce. Never per interview, so there is no reason to hear fewer people. We work through integrators: you carry Cartorga into your engagements as your own deliverable, priced as you see fit. The work stays yours.

Request a trial

Run it on your next SAP project.

Put Cartorga into one live project, in Explore or around go-live. Tell us where the project stands and we follow up personally, usually within a couple of days.

Running the project in-house? Cartorga also works directly with programme and change teams. Use the same form and pick your role.

Thanks, your request has reached us.

We review each one personally and will reply to the email you gave, usually within a couple of days.